HelpWire for Mac

HelpWire is remote access software for multiple platforms, including macOS. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials.

When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots.

To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256.

Core Features

• No sign-up for the remote user – reduce friction and speed up session initiation.
• Reboot & reconnect – continue support after system restarts without losing access.
• File transfer – move files between devices during support work.
• Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session.
• Multi-screen view – work across all client monitors without switching context.
• Two-factor authentication (2FA) – protect account access.
• Firewall-friendly connections – run support within restricted network environments.